Refund Policy

The Ante Social Company · Last updated: November 7, 2026

This Refund Policy explains when you can get your money back for Gold Coin purchases made in the games and services operated by The Ante Social Company ("Ante Social," "we," "us"). It forms part of our Terms of Service.

1. What you are buying

When you buy a Gold Coin package, you are buying a limited license to use virtual Gold Coins for entertainment play. Gold Coins have no cash value. Any Sweeps Coins included with a package are a free promotional bonus. They are not part of what you paid for and are never sold.

2. Where you bought matters

Website checkout: purchases made on our website are processed by our payment partner, and this policy applies in full. Contact us for any refund request.
iOS app (Apple in-app purchase): purchases made inside the iOS app are processed by Apple, and only Apple can issue refunds for them. Request a refund at reportaproblem.apple.com. If Apple refunds a purchase, we remove the Gold Coins and any bonus Sweeps Coins from that purchase from your account.

3. All purchases are final

Because Gold Coins are digital items delivered to your account immediately, all purchases are final and non-refundable, except in the situations listed in Section 4 or where the law requires a refund.

4. When we will issue a refund

For website purchases, we will refund a purchase, in full, to the original payment method when:

Situation	What to do	Time limit
Duplicate charge. You were charged more than once for the same purchase.	Email us with the transaction details.	60 days from the charge
Coins not delivered. You were charged but the Gold Coins never reached your account, and we cannot deliver them.	Email us with the transaction details.	60 days from the charge
Billing error. You were charged an amount different from the price shown at checkout.	Email us with the transaction details.	60 days from the charge
Unauthorized purchase. A purchase was made on your account or payment method without your permission.	Email us right away. We may ask for documentation and will secure the account.	60 days from the charge
Our technical error. A purchase failed or was processed incorrectly because of a fault on our side.	Email us with the transaction details.	60 days from the charge

When we refund a purchase, we remove the Gold Coins and any bonus Sweeps Coins from that purchase from your account. If you have already used them, we may deduct the equivalent balance or decline the refund for the used portion.

5. When we do not issue refunds

Gold Coins you have already used in gameplay;
Changing your mind after a purchase is delivered;
Gameplay results, losses or the outcome of any game;
Accounts suspended or closed for breaking our Terms of Service, including playing from an Excluded Jurisdiction;
Purchases made by a self-excluded player in breach of their self-exclusion, except where required by law.

6. Purchases made by minors

If someone under 18 made a purchase without permission, contact us. We will review the request, close the account and refund unused purchases as required by law.

7. How to request a refund

Email support@antesocialco.com with:

The email address and username on your account;
The date, amount and payment method (last four digits of the card, or the transaction ID or crypto transaction hash); and
A short description of the problem.

We reply within 2 business days. Approved refunds are returned to the original payment method within 5 to 10 business days, depending on your bank or payment provider. Crypto purchases are refunded in the same cryptocurrency to the sending wallet, at the U.S. dollar amount paid.

8. Chargebacks

Please contact us before disputing a charge with your bank. We resolve most issues quickly. If you file a chargeback for a valid purchase, we may suspend your account until the dispute is resolved and close it if the chargeback is found to be improper.

9. Contact us

The Ante Social Company
1880 Century Park East, Suite 1600, Los Angeles, CA 90067
Email: support@antesocialco.com